Question 1

How do I place an order?

Accepted Answer

Please feel free to order via our online shop, or simply send us an email - clairann@chefsbrigadeglobal.com

Question 2

How does payment work?

Accepted Answer

You can pay online via one of these secure payment gateways - Pay Pal or Stripe, these give you instant EFT or Card options.
If you decide offline is your best option, please reach out to us on clairann@chefsbrigadeglobal.com

Question 3

What are Chef Brigade’s Shipping terms and regulations?

Accepted Answer

You can read our full shipping policy here (https://www.chefsbrigadeglobal.com/shipping-policy) (https://www.chefsbrigadeglobal.com/shipping-policy)

Order Processing Timelines:
Order processing times vary based on order size and exclude weekends and public holidays.
 
 • Processed within 2–4 business days

Once your order is confirmed via email, you will receive another notification when it has been shipped.

Shipping Timelines:
 • Standard (non-embroidery) orders: Shipped within 24 hours
 • Embroidery orders: Shipped within 10–14 working days after artwork approval
 • Lead times depend on stock availability, and we strive to fulfill your order promptly.
 • Courier delays are beyond our control and are not included in the lead times.

If you need any assistance, please contact us at clairann@chefsbrigadeglobal.com (clairann@chefsbrigadeglobal.com)

Question 4

How do I handle Refunds, Returns, and Exchanges?

Accepted Answer

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
In the event that your order arrives damaged in any way, please email us as soon as possible at clairann@chefsbrigadeglobal.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

​To start a return, you can contact us at cairann@chefsbrigadeglobal.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Getting a refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Question 5

What are the acceptable reasons for Refunds, Returns and Exchanges?

Accepted Answer

Wrong Colour or Fit:
If you would like to exchange due to colour or sizing, We have a 14 - day return policy for non embroidered items, which means you have 14 days after receiving your Chef Brigade items to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You, as the customer, will be liable for the courier fees both ways.

Damages and issues:
In the unlikely event that your Chefs Brigade items have any manufacturing defects,  please contact us within the first 7 days of receiving your parcel and we will organize the exchange immediately. Chefs Brigade will cover the cost of the courier both ways.

Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items, certain shoes and gift cards.
No items that have any form of embroidery on them, will be accepted for a return.

Question 6

What is the correct way to measure my fit?

Accepted Answer

Getting your correct fit is easy! To get accurate sizing, stand straight and relax.

Your chest size:
Place a measuring tape around the fullest part of your chest or bust, make sure your arms are down and relaxed. Check your CM or Inch size on the size chart.(https://www.chefsbrigadeglobal.com/size-chart)

​Your waist size:
Place a measuring tape around the fullest part of your waist. Should this be bigger than your chest size, use this sizing or request a custom alteration. Check your CM or Inch size against the size chart.

Your hip size:
Place a measuring tape around your hips, the largest part of your buttocks. Should your hips/ buttocks be bigger than your chest and waist, please ask for fitting advice, as a custom alteration is required.

Question 7

How do I properly take care of my garments?

Accepted Answer

Caring for your garments will ensure longevity of your purchase.

How best to wash your garments:
 • Machine Wash Warm with alike colours
 • No hotter than 40 C
 • Use only non-chlorine bleach when needed
 • Tumble dry on low
 • Warm iron as needed

How best to care for your shoes:
 • Wipe them weekly with a damp cloth
 • Apply a suitable shoe polish weekly

Question 8

What is Embroidery Digitizing?

Accepted Answer

This is essentially the process of taking your logo and creating a digital version which our embroidery machines can read and work from.
 • A once off fee on any new embroidered logos is charged.
 • Please ensure a high res quality image is uploaded.
 • Embroidery takes time and care.

Question 9

Do you provide samples?

Accepted Answer

Samples of all our products are available.
Due to the high cost of administration, samples are charged for in full but can either be used in a future order or be returned in good order for a credit.

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